Delivery and Returns
For Singapore orders:
Complimentary standard shipping on all purchases above SGD$60. SGD $10 standard shipping on all purchases below this value.
For International orders:
Please contact us for shipping rates.
Your order will be processed and dispatched within 6 working days, from Mondays to Fridays. Generally, our customers are able to receive their orders within 3-5 days from the day of order confirmation. However, there may be some minor delay in delivery of orders placed during peak season.DELIVERY SERVICE PROVIDERS
We use trusted service providers such as SingPost SmartPac and Ninja-Van to get your order delivered depending on product sizing and weight.
SingPost provides parcel delivery daily between Mondays to Fridays; Ninja-Van delivers parcels from Monday to Saturdays.ORDER TRACKING
All our customers will be notified with a Shipping Confirmation email once the orders are dispatched out. Tracking number will be provided inside the email.DAMAGED, FAULTY OR WRONG ITEMS
We put in effort in checking all items before shipping and provide ample protective packing materials for all orders. However unforeseen incidents do happen at times.
If the item(s) are damaged through shipping or we have sent you the incorrect products or quantity, please contact us within three (3) days upon delivery.
We will contact you and request photos to confirm that the item(s) are damaged, faulty or wrong item(s). Once confirmed, we will arrange replacement of item to be sent if the same product is still available in store or offer a refund on the affected item(s) if the product is sold out.